Operations Excellence in Retail Stores is a much-talked-about topic. We find loads of articles on the subject in blogs and online/offline magazines. A close look at them will reveal that they are either from technology vendors that are keen on pushing some technology or talk about the ever-so-buzzing omnichannel challenges. The fact is that whether […]
Category: Operations Excellence
Wonder if you’ve heard or read about CTQ. It is a critical part of six sigma jargon and you are unlikely to find anyone who is familiar with six sigma and is not aware of this term. It’s short for Critical To Quality. However, few people outside the esoteric world of six sigma have heard […]
I recently experienced a different kind of customer service. This was at a popular Italian restaurant called Zachary’s Chicago Pizza in Berkeley, CA. The place is known for its ‘Chicago-style deep dish pizza’. It was not a big restaurant; just one big hall with a parapet wall running all along the side, leaving a narrow […]
The last time we were here, I said, “The surprising thing about execution is that it is very, very simple. Any one can do it. And that is the problem! It is very, very boring.” So how does one handle this situation? The first – and simplest – is when an ‘activist board’ takes control to decide […]
Nice buzz word, that! Never fails to capture the interest of the CEO! Every one seeks Ops Excellence. However, most managers have no clue on how to achieve it. The real reason is, they haven’t really explored its meaning in detail. A quick search for the definition of the term on Google reveals thousands of […]