service-rating

I recently experienced a different kind of customer service.  This was at a popular Italian restaurant called Zachary’s Chicago Pizza in Berkeley, CA.  The place is known for its ‘Chicago-style deep dish pizza’.  It was not a big restaurant; just one big hall with a parapet wall running all along the side, leaving a narrow […]

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Time for change! Being trained as a Master Black Belt in six sigma and calling one self an operations professional has it’s share of burdens. Like, you are expected to be a devotee, defender or even fanatic of the six sigma methodology. But, the more leaders I meet, the more I am convinced that Six […]

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