I recently experienced a different kind of customer service. This was at a popular Italian restaurant called Zachary’s Chicago Pizza in Berkeley, CA. The place is known for its ‘Chicago-style deep dish pizza’. It was not a big restaurant; just one big hall with a parapet wall running all along the side, leaving a narrow […]
Let me share with you some instances of operations excellence I witnessed in Malaysia. All in the public sector or Government offices. The first was a couple of years ago. I was delivering a session on Customer Service in the Public Sector to an international group of senior public sector officials at The National Institute […]