Operations Excellence in Retail Stores is a much-talked-about topic. We find loads of articles on the subject in blogs and online/offline magazines. A close look at them will reveal that they are either from technology vendors that are keen on pushing some technology or talk about the ever-so-buzzing omnichannel challenges. The fact is that whether […]
Category: operations excellence in Malaysia
Let me share with you some instances of operations excellence I witnessed in Malaysia. All in the public sector or Government offices. The first was a couple of years ago. I was delivering a session on Customer Service in the Public Sector to an international group of senior public sector officials at The National Institute […]