I recently experienced a different kind of customer service. This was at a popular Italian restaurant called Zachary’s Chicago Pizza in Berkeley, CA. The place is known for its ‘Chicago-style deep dish pizza’. It was not a big restaurant; just one big hall with a parapet wall running all along the side, leaving a narrow […]
Category: Business Process Improvement
Time for change! Being trained as a Master Black Belt in six sigma and calling one self an operations professional has it’s share of burdens. Like, you are expected to be a devotee, defender or even fanatic of the six sigma methodology. But, the more leaders I meet, the more I am convinced that Six […]