Let me share with you some instances of operations excellence I witnessed in Malaysia. All in the public sector or Government offices. The first was a couple of years ago. I was delivering a session on Customer Service in the Public Sector to an international group of senior public sector officials at The National Institute […]
I had an appointment with the Head of HR & Learning of a prominent listed company recently. Upon announcing myself at the reception, I was told that ‘somebody’ will come down to escort me to the meeting room. I waited. Soon a presentable young lady showed up to take me to the meeting room.Just as […]
I think the essence of change that is accepted and adopted is that it is desired by the “Changee” – not the changer. We all like to change. But we want to change at OUR pace, in the direction WE like. We do not want the other guy telling us what to change to. Unfortunately […]