I had an appointment with the Head of HR & Learning of a prominent listed company recently. Upon announcing myself at the reception, I was told that ‘somebody’ will come down to escort me to the meeting room. I waited. Soon a presentable young lady showed up to take me to the meeting room.Just as […]
Feedback is one of the most under-utilized tools of leadership! There is, of course, lots of literature on customer feedback and how that helps product development, relationship management and the like; but precious little on its importance in Performance Management, and therefore on the criticality of feedback in leadership training. Now, I would not be […]
Working on performance issues of a Dutch MNC in Malaysia.Issues are (of course) more Malaysian than Dutch. The big ones?– One, KPIs are loosely defined… basically each Manager is left to set their own KPIs for their team. There’s no ‘roll-up’ in to the company’s objecitves – at least the’s no process or system to […]