This post actually takes off from Rajan’s comment on my last post, “When the good guys leave…”. I also use it as a segue to the related issue of Reference Checks. First, to respond to Rajan: Your experience does (unfortunately) correspond with some of mine as well and it is definitely not too far […]
Of all the miseries that can dog the pursuit of Operations Excellence, surely the worst is high attrition – good guys leaving! I would rate it even above good customers leaving! Firstly, it is a sign that employees have lost faith in management. It is an indictment that the top management is either totally unaware […]