How does one monitor a supplier on a day-to-day basis? especially, if we are talking of off-shore suppliers? Those of us who have done this know the challenges faced:
Broadly, SQA consists of ensuring a supplier’s ability to deliver high quality services consistent with client expectations – and contract / SLA stipulations. Failure to meet such requirements leads to any of the problems listed above; not to speak of your end-customer’s displeasure!
SQA is achieved by implementing a dedicated program of quality assurance that takes off from the SLAs in the contract signed with the supplier. However, an effective SQA helps not only in ensuring execution on the SLA, but in (re-)designing the SLA itself. The best SQA teams will work with your supplier seamlessly; gently nudging them to improve performance via targeted interventions, all the way from hiring and training to shop floor activities and report generation. Such teams also ensure the integrity of QA samples, procedures as well as dash board reports.
Other activities often performed by SQA Teams include deep audits of underlying documentations, processes and infrastructure with the over-arching objective of alerting you, the client, early on, in case of any threats to the stability and reliability of your process.
SigMax-e’s SQA philosophy is to work with the client’s supplier-partner to ensure the client’s objectives are met so that performance outcomes are a win-win for Client and Supplier. Rather than swoop-in as a third-party, policing over the supplier’s operations, SigMax-e SQ Analysts work as the eyes and ears of the client and ensure long term quality standards in output, and stability of the relationship between client and supplier.