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OUTSOURCING METHODOLOGIES
SigMax-e’s proven transition methodology takes into account…
The issues relating to service delivery
identification of measures and targets
service level agreements
pricing / costing
continuous improvements
process-owner involvement and role
attracting and retaining talent
Issues relating to migrating the processes
redundancies at existing sites
hiring at new locations
transition methodologies
system design and testing
scheduling and implementation of ‘cut-over’
transparency to end-customer
communications between pitcher and catcher
on-time and on-budget implementation
Internal issues such as:
managing diverse stake holders
employee concerns and anxieties
The issues relating to ongoing relations
periodic reports
operations reviews
contract renewals
re-pricing