As SigMax-e goes about working on any client’s process, whether it relates to outsourcing or facilitation, we use certain common general principles from which specific procedures are derived to fit different situations within the scope of a particular assignment. We call these principles, Methodologies.
Our Methodologies help us – and our Bostomers* – in several ways:
At the heart of all our methodologies, however, is the proven six sigma thinking that begins with listening to the Voice of the Customer (our’s as well as that of our Bostomer), developing a definition of the problem, and deriving the key issues and requirements, therefrom.
The ‘first principle’ of our philosophy is the simplest of all:
And the Boss? S/he is important only if s/he also happens to be the customer for the work I do. That is why, one of the first things our staff learn is the term “Bostomer”
SigMax-e also believes that at the heart of most human endeavors is a process. Recognize the nature of this process, identify its owners and customers, measure the process, manage the process, continuously improve the process, manage the change process and there is no better route to world-class results.