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CENTERS OF EXCELLENCE
An Umbrella of Excellence For Your Processes
Multiple Processes
Virtual Shared Service
Custom Designed
Customized Mix of Processes
Audio / Video / Image / text processing
Out-bound / in-bound Call Centers
Tele-marketing / Customer service
Finance, HR, Other support processes
Data analytics & Reporting
Fragmented processes, Unified focus
Proprietary / Legacy systems
SLA-Driven; Partnership based
Why Outsource to SigMax-e?
Proven ability to:
handle diverse processes
world class standards
Develop and implement:
SLAs to match market reality
Standard operating procedures
Culture of excellence
Six sigma-based continuous improvement
Voice of Customer Insights changing needs and trends
Savings
20-40% of current costs
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